Account Manager

Key Responsibilities:

• Develop and maintain strong, long-term relationships with assigned clients, serving as their trusted advisor and advocate within the company.
• Understand client needs, objectives, and challenges to effectively position our products and services to address their requirements.
• Actively listen to client feedback and concerns, and proactively address issues to ensure client satisfaction and retention.
• Collaborate with cross-functional teams, including sales, marketing, and customer support, to deliver integrated solutions and exceed client expectations.
• Identify opportunities for account expansion and upselling, and work with the sales team to drive revenue growth within existing accounts.
• Monitor account health and performance metrics, such as customer satisfaction, retention rates, and revenue growth, and take proactive measures to address any issues or gaps.
• Prepare and deliver regular account reviews and reports to clients, highlighting key achievements, challenges, and opportunities for improvement.

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Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in account management, client relationship management, or customer success roles.
• Excellent communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels.
• Strong problem-solving and negotiation abilities, with a focus on delivering value and exceeding client expectations.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Results-oriented with a track record of meeting or exceeding targets and objectives.Proficiency in CRM software and Microsoft Office Suite.