Customer Service Representative

We will help you hire an exceptional

Customer Service Representative

in the Philippines while saving

88%

compared to Western salaries.

Start hiring
Book a free discovery call, no strings attached.
What you can expect from hiring in the Philippines

$64,400

Average Western salary

$7,500

Average Philippine salary

88%

Potential savings

Customer Service Representative

job description

Key Responsibilities:

  • Serve as the primary point of contact for customers, addressing inquiries, providing product information, and resolving issues in a timely and courteous manner.
  • Answer incoming calls and respond to customer emails, chats, and messages, providing accurate information and assistance to meet customer needs.
  • Listen actively to customer concerns and empathize with their experiences, demonstrating understanding and concern while working to find appropriate solutions.
  • Maintain a high level of product knowledge and familiarity with company policies and procedures to effectively assist customers and address their questions and concerns.
  • Document customer interactions, including inquiries, complaints, and resolutions, accurately and thoroughly in the customer relationship management (CRM) system.
  • Collaborate with internal teams, including sales, technical support, and operations, to address customer issues and ensure timely resolution of inquiries.
  • Follow up with customers to ensure their inquiries or issues have been resolved to their satisfaction, and gather feedback to identify areas for improvement.
  • Identify opportunities to upsell or cross-sell products or services to customers based on their needs and interests.

Requirements:

  • High school diploma or equivalent. Bachelor's degree or relevant certifications are a plus.
  • Proven experience in customer service or a related field, with a strong customer-focused mindset and excellent communication skills.
  • Ability to communicate effectively and professionally with customers via phone, email, chat, and other channels.
  • Strong problem-solving skills and ability to think quickly and creatively to address customer inquiries and resolve issues.
  • Empathy and patience in dealing with customer concerns and complaints, with a commitment to providing exceptional customer service.
  • Familiarity with customer relationship management (CRM) systems and other customer service software tools is preferred.
  • Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail and accuracy.
  • Flexibility to work evenings, weekends, and holidays as needed to support customer service operations.

Ready to hire global talent?

Find exceptional remote employees overseas.

Start hiring
Book a free discovery call, no strings attached.
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How we work together

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Step 1

Share the position

Tell us what you're looking for. We will discuss the role on a call and nail down the job description.

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Step 2

We search and vet

We will go on a quest for the perfect match, screen candidates, and pre-vet them to ensure a good fit for your company.

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Step 3

Get interviews scheduled

Once we have found at least 3 great profiles, we will present them to you and schedule interviews for you.

Found the ideal hire? Great! We charge a one-time placement fee. Not happy? We will refund you.