IT Support Specialist

Key Responsibilities:

• Provide technical support and troubleshooting assistance to employees via phone, email, or in-person, resolving hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, printers, and mobile devices.
• Diagnose and resolve technical problems related to operating systems, applications, and network connectivity, escalating complex issues to higher-level support teams when necessary.
• Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure optimal performance and security of IT systems.
• Set up and configure user accounts, permissions, and access rights, and manage user profiles and passwords in accordance with security policies.
• Provide technical training and guidance to users on software applications, system procedures, and best practices for using IT resources effectively.
• Document and maintain accurate records of IT support requests, resolutions, and inventory of hardware and software assets.
• Stay updated on emerging technologies, trends, and best practices in IT support, and recommend improvements to enhance efficiency and effectiveness of IT systems and services.

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Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Proven experience in IT support roles, with a strong foundation in troubleshooting hardware, software, and network issues.
• Knowledge of computer hardware, operating systems (Windows, macOS, Linux), and productivity software applications (Microsoft Office, Google Workspace).
• Familiarity with network protocols, TCP/IP, DNS, DHCP, and troubleshooting network connectivity issues.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and ability to work independently to diagnose and resolve technical issues.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to adapt to changing technologies and learn new skills quickly to keep pace with evolving IT environments.